Brinks Review


Brinks Home Security At a Glance

Brinks was founded in 1859 and is one of the oldest security brands in the world. The current Brinks logo you may be familiar with was first used in 1981 on Brinks’ vehicles, facilities, employee uniforms and products and has become a symbol of security around the world. When it comes to home security systems, Brinks offers customizable features and professional monitoring.

Brinks uses equipment from Alarm.com and other brands including Skybell and offers lower equipment costs compared to many competitors. Equipment packages start at £199. Brinks has a DIY installation model with over-the-phone support to guide you through setup.

If you purchase a Smart Security Ultimate package, professional home installation comes included. Since 2011, Brinks has been accredited with the Better Business Bureau and currently has an A+ rating. The company serves over one million residential and business customers in North America and has received a wide range of customer reviews.

Many customers report great customer support while others have complained about the complexity and costs associated with early cancellation of Brinks’ contracts. Brinks Home Security offers advanced safety features, professional monitoring and affordable plans to protect your home and family. Brinks also offers a 30-day money-back guarantee so you’ll be able to give its home security system a try before locking into a contract.

As always, make sure to read the fine print before agreeing to anything.


Fine Print

Signing up for Brinks’ home security contract calls for real commitment–but so do most home security system providers. The company requires a three-year monitoring contract. Monitoring contracts are an industry norm and three years is actually shorter than some competitors–but still important to be aware of when choosing the right security system for your home.

You can cancel Brinks Home Security within the first 30 days of purchasing and receive a full refund. After the trial period, if you choose to cancel, you’ll be on the hook for the full cost of the three-year contract. The exception to Brinks’ regular 36-month contract is for those using Brinks professional monitoring with a Nest Aware security system.

Brinks monitoring for Nest costs £29 a month and can be purchased on a month-to-month basis.


Plan Pricing

Brinks offers three equipment packages (with options for additional equipment and features available a la carte). All equipment packages include the IQ 2.0 Control Panel, door and window sensors and wireless motion detector. Brinks’ control panel can also be used as a smart home hub with the ability to connect devices like Amazon Alexa and Google Assistant–allowing control of your home security features with your voice.

In addition to equipment cost, Brinks customers also must purchase the professional monitoring service, a contract subscription starting at £39.99 a month. The professional monitoring service is a required part of Brinks service and advertises 24/7 service and support in the event that a sensor is triggered. Below is an overview of Brinks Home Security Packages:

Equipment Package

Smart Security Essential

Smart Security Complete

Smart Security Ultimate

Cost £199 £349 £699
Monthly Monitoring Price £39.99 £44.99 £49.99
Touch Screen Control Panel ? ? ?
Wireless Door Sensors 2 included 2 included 3 included
Wireless Motion Sensor ? ? ?
Yard Sign and Stickers ? ? ?
HD Video Doorbell ? ?
Outdoor Camera ?

All three of Brinks’s equipment packages cover the basics that Brinks suggests are needed to keep a home safe, but you’ll be able to add additional features as desired.

With the Smart Security Ultimate Package, customers receive all that’s included in the other two packages plus an additional wireless door sensor, an outdoor camera and free professional installation. Note that with the first two packages, only two wireless door sensors are included. Three are offered with the third.


Installation

Brinks promotes a DIY installation model with over-the-phone expert assistance to guide customers through complete setup.

Many customers report the installation process as smooth and easy, requiring only about 30 to 45 minutes to complete. Professional installation comes included only with the Brinks Ultimate Package.
Unlike other companies, Brinks Home installation service doesn’t offer a home security consultation first. You’ll want to carefully evaluate and choose the equipment that you’ll need for your home, meaning additional research will be required upfront.


Add-ons and Upgrades

Whichever package you choose, you’ll also have the option of customizing your home security system with Brinks’s long list of available upgrades and add-ons.

Below are just a few you can choose from:

  • Indoor Camera: Seeing what’s going on in your home can be as important as what’s going on outside–Brinks allows you to add an indoor camera to any of your packages.
  • Smart Locks: Smart locks can be controlled remotely and ensure that you’re never caught putting your home at risk with a key under the doormat.
  • Smart Thermostat: A smart thermostat can help save money on heating and cooling costs.
  • Glass-break sensor: Helps protect your home in the event that an intruder breaks a window to enter your home. The glass-break sensor can detect glass breaking within 20 feet.

Video Storage

When your home security system generates video recordings, you’ll have the option to store these videos internally on your camera or externally on another device. For those who plan to continuously record, the extra storage space provided by an external storage drive may be worthwhile, if more expensive.

The addition of cloud video storage in Brinks’ upper-tier plans may also be an option. This allows you to store your recorded video footage in the cloud for easier access or as off-site backup.


Smartphone Controls and Smart Home Integration

While Brinks Home Security isn’t as well-known for having the most innovative smart home technology features, the Brinks IQ 2.0 Control Panel is user-friendly and can serve as a hub for up to 119 smart home devices.
You can connect voice-controlled technologies like Amazon Alexa to activate your security systems and coordinate with other smart home devices like smart locks or smart thermostats. The Brinks security app allows customers to arm and disarm security systems and view live video streams on a mobile device.


How Brinks Home Security Stacks Up

Here’s a look at how Brinks Home Security compares to some of the other major players in the space:

Customer Reviews

Contract Required

Lowest Monitoring Price

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Brinks Very good Yes £39.99 View More https://www.forbes.com/advisor/home-improvement/best-home-security-companies/
Vivint Excellent No £29.99 Learn More On Vivint’s Secure Website https://www.consumersadvocate.org/pr/h42084102f2d
SimpliSafe Good No £14.99 Learn More On SimpliSafe’s Secure Website https://www.consumersadvocate.org/pr/p8f579bf29be

Is Brinks The Right Home Security Company for You?

Overall Brinks offers professional monitoring, decent security features and smart home integrations which make it a solid option for a home security system.

If you don’t want to pay for installation, Brinks is one of the few home security companies that will save you money with an easy DIY installation model, but for those looking for the lowest monthly monitoring fees, Brinks is not the most affordable option. With its least expensive monthly monitoring plan of £39 a month, not holding up well against the competition. Before locking into a three-year contract for monitoring services, note that not all other companies require contracts.

You can, however, take advantage of Brinks’ 30-day free trial period and receive a full refund if unhappy with the system.


Methodology

Brief methods explanation: To determine this ranking, the Forbes Home editorial team analyzed third-party data on dozens of home security companies, with each company’s star rating determined by evaluating a variety of metrics, including:

  • Cost and contracts (15%)
  • App reviews (15%)
  • Customer reviews and reputation (15%)
  • Customer support (15%)
  • Features and smart home integration (20%)
  • Options and equipment (15%)
  • Warranty (5%)

Frequently Asked Questions (FAQs)

Is Brinks a good home security system?

Brinks offers quality equipment at an affordable price and is a reputable, long-established company to hire in helping secure your home. It also reportedly offers excellent phone support with expert assistants walking you through each step of a system installation. It offers a rather expensive monitoring service and does require a lengthy contract.

How much does Brinks cost a month?

With a Brinks Home security system, you’ll be required to have a professional monitoring plan on a minimum 36-month contract.

Plans start at £39 a month.

How long is Brinks Security Contract?

Brinks requires a 36-month contract when using its home security service.

The only exception to this term is for those who add Brinks professional monitoring to a Nest Aware security system.

Brinks monitoring for Nest can be purchased on a month-to-month basis.

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